Vernon and Devoted Pawn Consulting are highly knowledgeable about the pawn industry and did a thorough and valuable job consulting for the pawnshops I run in California. He holds nothing back and went out of his way to diagnose and improve the issues I was having as well as give me the solutions to those problems so that I can fix them on my owner after they leave. Their expertise covers staffing and training, pawn procedures, marketing, business development, customer service, store location, size, and layout, growth strategies, etc. I recommend him highly.