The Future of Pawnshop Consulting is Here
At Devoted Pawn Consulting we are always working hard to provide the best value in the industry to our clients. We do this because we care more about your success than we do about the money that you pay us! Over the past 6 years we have been working to create the most affordable packages ever, and we are now ready to launch our offsite, remote pawnshop consulting! This is by far the most affordable consulting in the industry and the return on investment is still very high! In the past year our test our test and regular clients have seen increases in pawn balance of 15%, increases in service charges of nearly 20% and retail sales of around 15% in their businesses. As you can see, the return on investment is incredibly high.
Package Offerings and Pricing
As you can see, all of our packages begin the same way and offer the same services. The only difference is how much time is spent with each client and their team based on the package that is chosen. Let us explain in more detail how each package begins and then develops from there.
Prep Work
You have the ability to choose any package that fits your needs or the choice to pick the introductory package and then upgrade from there. Either way, each and every package begins the same way and starts with us gathering some basic information to help us shape the initial meeting. Before we begin, we will give out an overview of exactly what we will do once we being the actual training. We will also give you, in advance, our key metric tracking forms for both the store level and the employee level (no financials need to ever be given to us). These forms will be used to give you two things. The first is a starting point pre-consulting (so you can see where you are and measure it versus your success after our visit and we train you), and two, a way to show you dollar for dollar how much your business is leaving on the table. Next, we will then send you a questionnaire that tells us the history of your business by location and what your team looks like and what their strengths and weaknesses are. We will also see where you think your room for improvement lies and compare that to what the numbers show us. Once again, you will never need to send us your financials unless you want us to review them (which is included for free). From there, we will have one last meeting to review the metric tracking forms and plan the rest of the consulting and setting the expectation .
Consulting Services
We begin our consulting by meeting with each store manager and above store leader (district manager and above). During the interactive meeting, we pay specific close attention to how your stores operate and the processes, systems and policies that they have as well as how they interact with the customers. We will see how they work with the clients, how much missed opportunities in lost deals are happening, how they qualify loans, how they deal with customer conflict, how they price and valuate items, and how they sell to the customer. All this, and so much more including marketing and advertising, and your current commission plan etc. From there we will review with you our findings and key learnings after meeting with each store. After all stores have been met with, we will sit down with you and review what we feel are the priority action items and get you to agree to the pawnbroker, sales person and store manager training that we want to do with your team. Once we have approval we will train your team! Then we will meet with all your stores and leaders at once via video video conferencing and introduce our Pawn Process™ Training.
We will train your team on our trademarked Pawn Process™ Training. This can be done to your entire team, just your above store leaders, just your managers, or any combination of these. We recommend the more the merrier because no one has ever seen this excellent training unless they are our clients. The more exposure that your team can get, the better they will execute it after we leave. This Pawn Process Training™ will cover how to perfectly qualify loans for maximum profitability, how to capitalize on missed deals (when customers leave over our lower offer or we cant close the deal), how to self-market and internally market ourselves and get cross over from sales to pawn and vice versa, how to turn browsers into buyers, how to sell more and discount less, and all the processes needed to succeed as a pawnbroker, sales associative and manager. We guarantee that it will be the most detailed thorough training with more information than you ever thought possible. Lastly, we will give you the tools that you need to ensure that you team is doing this long after we are gone and allow you to hold them accountable!
Post Training Follow-up
After the training is done with the staff, we will sit down with the owners and leaders and help you create an action plan of immediate task items that need to be began right away before we leave. You will also receive a Devoted Pawn thumb drive that includes every single training tool that we have ever created, used, or adapted from our combined 75+ years of experience in the industry. This includes things like interactive gold and diamond calculators, marketing ideas and plans, metric tracking, review forms, training tools and so much more….
Once we return home, we will have yet another meeting with ownership and leadership to review your detailed all-inclusive summary. As soon as we leave, our team of pawnshop consultants will prepare a thorough review of all that we saw and all that we suggest to be changed and addressed. This report is anywhere from 12 pages (the shortest one ever done) to 32 pages long (the one with the most opportunity) and will cover the following items:
We guarantee that not only are we the best value around, with the best return on investment, the best hands on training and the most tangible leave behind tools in the industry, but that we aim to make you self sufficient so that you never need to hire us or anyone else again! At the end of the summary meeting if you have chose the Pawn Health Check, you will have the option of upgrading to any other package or to tackle all the things that we outlined in the summary on your own. either way, the choice is yours and we guarantee success either way if you follow what we trained you on and taught you to do.